Portillo Experience

Ski weeks in Portillo are designed to allow guests the opportunity to ski, relax, let go of worry and enjoy their ski resort experience as it is nowhere else in the world.  Portillo is a place free of commercial expansion and distractions.  There is no town, no shopping centers and no Starbucks.  There is one big yellow hotel, one beautiful ski mountain, 450 guests, and 450 energetic and smiling employees to ensure a care-free vacation for our guests.

Guests arrive on Saturday and after checking-in are free to explore all of the hotel’s features or hit the mountain right away.  A hotel full of facilities and activities, and a mountain free of crowds and lines await.

Each day we give guests a wide variety of activities to choose from, and during our special weeks even more options are available.  When not skiing, our gym and fitness centers allow guests to exercise and remain active.  Ping pong, billiards and foosball keep kids and adults busy in our game room, and our entertainment staff plans many daily activities just for children, which guests can find out about each day on the hotel’s bulletin boards.  Relaxation is the name of the game in our outdoor pool and hot tub where the views of the Andean sunsets are unparalleled.  And this is just the start.  Many other services and activities like the sauna, massages, the famous Portillo bar, etc. are popular and available to our guests.

Vacationers come from all around the world to join in the Portillo experience.  They quickly realize why this homegrown resort in the Chilean Andes has be so highly regarded for so many years and why its guests grow loyal and come back year after year.  We hope you will become a part of the Portillo experience too.

Your Days in Portillo

Guest’s day to day activities certainly vary depending on their age, skiing ability, whether traveling as a family, couple, or alone and other factors, but every day offers plenty of variety and choices.  A pretty common day could go something like this:

Wake up around 8:00 to leave plenty of time for getting ready and heading down to the main dining room for breakfast.  Enjoy the views of the mountain and lake in the morning sun and when you’re done eating it’s down to the hotel’s lower level to get your boots and skis and hit the mountain (lifts open at 9:00).  Also be sure to check the hotel’s bulletin boards for daily activities inside and out.

Don’t forget to stop by the ski school office on your way down where you can schedule a private or group lesson.  Our ski school instructors will show you all the secrets of the mountain, based upon your level and abilities, and you’ll soon feel that this is your ski resort.

If it’s a sunny day, there’s no better place to enjoy lunch than from Tio Bob’s, our mountainside restaurant with indoor and outdoor seating.  Salads and grilled meat is the specialty up on the mountain, and you may enjoy a glass of wine or a beer as you take in the panoramic view of the high Andes.  Ski right down the Plateau run after lunch and enjoy the rest of your day on the hill.  Lifts close at 4:30 and 5:00.

When you head back in for the day, our ski and boot check assistants will store your equipment for the night.  Up to the room for a shower (or maybe to the outdoor hot tub first) and it’s back to the main dining room for “once”- or tea time – for some après ski nourishment before having a cocktail in the bar or lounging in the living room where you can share stories of your day with friends and other guests.  The bar and living room, both over 60 years old, may even have some stories of their own to tell.

Dinner is served at 9:30 and the options are always delicious and hearty.  Your waiter will help you decide, and if you would like seconds, they’ll be happy to bring them.  The wine list is comprehensive and the desserts are homemade.

The live band can be heard starting up in the bar as dinner comes to an end, and stopping by for at least a song or two is definitely recommended.  They play until midnight and the atmosphere is always lively – and many nights’ festivities in the bar have been known to make their way downstairs to the Disco where the party goes on until, well, until the last person leaves.

Every day in Portillo can be as different or similar to the last as you want it to be.  Variety among the relaxing and the active is what we strive to provide, and it is all there waiting to be enjoyed.

The People of Portillo

In Portillo, we not only strive to provide the best skiing possible, but also pride ourselves on our service.  We have better than a 1:1 staff to guest ratio and make it our duty to personalize our service down to the most minor detail.

You may be surprised at first when your waiter has your favorite breakfast dish waiting for you when you enter the dining room, or when the boot check guy grabs your shoes without seeing your ticket.  But you’ll get used to it.  If you’re in a bind and need a seam stitched up or a button sewn back on, a housekeeper can help – they live on each floor.  And when you find yourself chatting about snow conditions with the Owner and General Manager on welcome night, you will know that this ski vacation is going to be something unique and special.  Our great service runs throughout our staff and management.

Lastly, as a rule of thumb in Portillo, if you need anything just ask.  You will always find a smiling face eager to help.